Department of Information Technology in partnership with NASSCOM, organized a series of Regional
Consultation Workshops during September-October 2010. These workshops were held under the
banner of “Citizen Centric e-Government - Setting the Priorities for the Decade Ahead”.
These workshops were organized, following a decision by the NeGP Apex Committee, chaired by Cabinet
Secretary. The NeGP Apex Committee meeting was held on July 16th, 2010 under the chairmanship of Shri K. M.
Chandrasekhar, Cabinet Secretary along with Secretary IT, members of PM′s committee on NeGP and all State
IT Secretaries. This special meeting of Apex Committee reviewed the entire National eGovernance Programme. The Apex Committee decided to hold a series of regional level consultations to seek inputs from all the
stakeholders of e-Governance projects especially States, to understand their perspective on key challenges. The
findings of these workshops, meet will be presented at a National Summit Workshop proposed to be held at Delhi.
DIT has requested NASSCOM′s partnership in organizing these Regional Consultations workshops. The workshop
was held under the banner “Citizen Centric e-Government - Setting the Priorities Ahead”
Mr. Shankar Aggarwal Joint Secretary, Department of IT, chaired the Regional Consultation
Workshops. In his keynote address at each of the regional workshop, Mr. Aggarwal emphasized the
role of ICT in sustaining India′s Growth story, and enabling Social and Financial Inclusion, and the
importance of Government′s partnership with IT Industry in realizing the NeGp Goals and Vision.
Shri Shankar Aggarwal, Joint Secretary, highlighted the role of ICT in sustaining the growth of Indian Economy.
A Sustainable growth needs to be inclusive, to grow all sectors of the society, provide proper education, health
services and job opportunities. Two decades ago computerization in government was seen as mere acquisition
of hardware and software, now the focus has to be given onshift to business process re-engineering, service and
service leveldelivery. In all PPP projects, we Government should partner with solution provider as partners, give
them respect & dignity rather than treat them as mere contractor or vendor. Private Players bring in Speed &
Efficiency and Govt. can provide Scalability, Sustainability., etc. Mr. Aggarwal laid emphasis on taking advantage
of ICT for providing Quality Education, Quality Health Service, Financial Inclusion (Micro Finance), Sharing of
knowledge and best practices.
Rama Vedashree presented NASSCOM study on eGovernance & IT Services Outsourcing - Issues, Challenges, and
Preliminary Recommendations. Industry feedback on eGovernance and IT Services outsourcing and Procurement
processes, challenges in project execution faced by Large SIs and SMEs was highlighted. The feedback from both
State and Central ministries on Industry was also presented.
Each All States and Union Territories presented their current eGovernance Status, Success stories, with
implementation status of Citizen Service Centres, State Data Centre and State Wide Area Network. The key project
accomplishments, short term and long term plans were shared. The State team highlighted their challenges and
requests to DIT.
The key takeaway was that several factors contribute to success of eGovernance in a State: Organization
Readiness, User Readiness, Change Management, Communication and Awareness, Leveraging Best Practices,
Capacity Building, Engagement of Line Ministries, Back Office automation, Digital literacy, etc.